Shipping Policy

Shipping Policy

Proudly American — 100% American Owned and Operated

At Lofty Instruments USA Inc, we are committed to providing reliable and efficient shipping services. Please review the policy below for details regarding order processing, delivery, and shipping responsibilities.

Shipping Destinations

Lofty Instruments USA Inc currently ships within the United States and to Canada.

  • Orders must include a valid residential or commercial shipping address

  • We do not ship to P.O. Boxes

Shipments to locations outside the United States and Canada may require special arrangements. Please contact us for assistance.

Order Processing Time

Most orders are processed and prepared for shipment within 1–2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day

  • Processing times may vary during peak seasons or due to unforeseen operational circumstances

Note: Processing time does not include shipping transit time.

Shipping Methods and Delivery Estimates

We use reputable shipping carriers to ensure safe and timely delivery.

United States

  • Standard Shipping: 3–5 business days

Canada

  • Standard International Shipping: 7–10 business days

Delivery times are estimates only and are not guaranteed. Delays may occur due to:

  • Carrier operations

  • Weather conditions

  • Customs processing

  • Other factors beyond our control

Expedited shipping options may be available during checkout.

Shipping Fees

Shipping fees are calculated based on:

  • Package weight

  • Package dimensions

  • Shipping destination

  • Selected shipping method

All applicable shipping costs will be displayed during checkout before order confirmation.

Order Tracking

Once your order has shipped, a tracking number will be sent to your registered email address.

Customers may track shipments directly through the carrier using the provided tracking number.

Shipping Address Requirements

Customers are responsible for providing accurate and complete shipping information.

For shipments to Canada, please ensure:

  • Correct postal code

  • Complete address

  • Valid contact phone number

Lofty Instruments USA Inc is not responsible for delivery delays or failures resulting from incorrect or incomplete shipping information.

Lost or Damaged Shipments

If your shipment arrives damaged, incomplete, or appears lost in transit, please contact us within 5 business days of delivery.

Customers may be required to:

  • Retain original packaging

  • Provide photographs of damaged items

  • Assist with carrier claim documentation

Once verified, we will work with the shipping carrier to determine an appropriate resolution, including replacement where applicable.

Undeliverable or Returned Packages

Packages returned due to:

  • Incorrect address information

  • Failed delivery attempts

  • Refusal by the recipient

may be subject to additional shipping charges.

If reshipment is required, customers are responsible for any additional shipping costs.

If an order is canceled after being returned, original shipping charges may be deducted from any applicable refund.

Customs Duties and Taxes (Canada Orders)

International shipments to Canada may be subject to customs duties, taxes, or import fees imposed by the destination country.

  • These charges are not included in the purchase price or shipping cost

  • These charges are the responsibility of the customer

Lofty Instruments USA Inc is not responsible for delays caused by customs processing.

Shipping Support

For shipping-related inquiries or assistance, please contact: